Where is Cyberfix located?

Formerly known as myCellunlocker.com, our office is located at 10 Bamako St. East Legon and 4th Loop Close McCarthy Hill, Accra. We have partner offices across Ghana, and that means we can serve you wherever you are in the 16 regions of Ghana through our remote services

Must I come to your office to unlock/decode my phone?

You don’t need to come to our physical location. We ONLY need your phone’s IMEI (15-digit number) to process your unlock request. We provide unlock services online which makes it hustle-free, safe and secure to have your phone unlocked in the comfort of your home via a phone call, SMS, E-mail, Facebook and WhatsApp 0244481800

What methods of payment do you accept?

We accept payments via MTN Mobile Money, GCB, Ecobank, Access Bank, Debit/Credit Card, PayPal, UnionPay, Skrill…more

What is Unlocking?

The unlocking service we offer allows you to use any network service provider's SIM card in your phone. Typically this involves unlock codes which is a series of numbers can be entered into your mobile phone via the phones keypad. In case of iPhones, few T-Mobile and MetroPCS devices, it can be directly unlocked via manufacturer or carrier database and there is no need to enter the unlock code.

What are the benefits of an unlocked phone?

  • Works on every GSM Carrier in the world.
  • Increase the resale value of your Phone by up to 300%.
  • Get rid of expensive Roaming charges and tariffs.
  • No more network restriction and contract.
  • No more tied down to one Carrier.
  • Use your work and personal SIM card in your unlocked phone, no need to carry two phones again.
  • No opening your Phone and risk of damage to your device.
  • No complicated software or hardware is required just enter code, and your Phone is PERMANENTLY unlocked.
  • It’s safe and does not void Phone’s warranty.
  • Unlocking is a one-time process and it works for lifetime of your Phone.

How will I know if my phone is locked?

To find out if your phone is locked, simply place a different SIM card in the phone and turn the phone on. Ensure you use a different SIM and not the SIM that the phone was supplied with. If the phone does not allow you to view the menu and displays an error message such as "SIM not valid", "Phone Restricted", "SIM not accepted" then your phone is most likely to be locked. If the phone does allow you to view the menu then the phone in unlocked.

What is IMEI?

The International Mobile Equipment Identity or IMEI is a 15 digit serial number unique to every GSM cell phone. We generate the unlocking code from the IMEI, this is called remote unlocking.

How to find my phone’s IMEI?

Enter or dial *#06# into your phone to retrieve the unique 15 digit IMEI number. It can also be found printed on the back of the phone underneath the battery.

Is it legal to unlock my phone?

We would like to assure all of our website visitors that we would never provide an illegal service. Before starting our service, extensive research was carried out into the current international laws regarding mobile devices. Unlocking a mobile phone so that it will accept alternative network SIM cards is legal. All mobile phones are manufactured to accept any SIM card. It is consumers legal right to have their phone unlocked! Please see this notice from the UK police (this site is based in the UK): http://www.met.police.uk. In the USA, a recent recommendation by the commission set up to monitor and update the DMCA exempts the reverse engineering of firmware for unlocking purposes from the stringent copyright language of the DMCA. This has effectively made unlocking software completely legal in the USA for duration of 3 years, after which the decision will be reviewed. IMPOTANT NOTE: Although cell phone unlocking is legal in almost all countries, But it is your responsibility to check your local law before unlocking that you have the permission to unlock your phone to use with other GSM carriers. we are not responsible in any manner if we have unlocked your phone unknowingly. Like, in the United States, you are 100% legally allowed to unlock all your handsets which were manufactured before 26th 2013. For the Handsets manufactured after 26th 2013, you will be required to get permission from your carrier before unlocking it to use on a different network.

How safe is it and is it guaranteed to work?

Removing the network restriction on your Phone with unlocking codes is the safest and fastest way to unlock a cell phone. There is absolutely no risk of damaging your Phone or void warranty. You simply enter the unlock codes directly into your Phone via the Phone’s keypad to remove the network restriction. We guarantee it to work or your money back.

My phone make or model number isn’t listed on your site. Can you still unlock it?

It depends. Feel free to contact our support team with a message quoting your phone make, model number, locked network and country. We will reply soon and let you know if we have a solution for you.

How can I make payment for my order?

Currently clients in Ghana can send payments through MTN Mobile Money, Ecobank, GCB, Access Bank, Paypal, Skrill and Credit Card. Payment details are included in the email we will send to you after submitting your unlock request form on the homepage of this website. However, Master Card, Visa, Discover, Amex, Union Pay and Paypal and Skrill are the accepted methods of payment for clients outside Ghana.

I paid for code but still didn't receive anything, What to do?

We have an automatic e-mail delivery system, However certain e-mail providers will label our messages as junk or spam. Please check your inbox as well as junk or spam folder to see our e-mail is there. If you still having issues our dedicated customer support team is available to assist you.

How can I cancel my order.

Before making any cancellation request please check your order status and make sure the specified delivery time has been passed. As per supplier terms and digital nature of the product we are unable to cancel the orders while in process

How do I enter the unlock code?

Our instructions are very simple and easy to use. All neccessary instructions to unlock your phone will be provided once the order is completed.

I got a code but it’s not working. What should I do?

We are very accurate with our unlock codes which having 100% guranteed to work if you have provided the correct order information. If you are not able to unlock your phone, please verify you have provided the correct order information like IMEI number, phone manufacturer, model number and locked network of your phone and make sure you have followed our code entry instructions correctly. If all information you sent us are correct and you followed the unlocking instructions correctly but stil not able to unlock your phone, please raise a support ticket to our customer support team so we can troubleshoot your issue or assist you with more specific instructions for your model. If still the problem persists you may need to provide the video proof displaying the phone IMEI number and followed all instructions for video making. Additionally, different devices have different refund requirements. So please contact our support team before making the refund video.

What is IMEI?

The International Mobile Equipment Identity or IMEI is a 15 digit serial number unique to every GSM CellPhone.

What Customers Say About Us

Read full customer reviews on our Google Business page